our commitment
We are committed to your complete satisfaction.Our store cares for our customers privacy.and guarantee you a security buying . The following discloses our information gathering and dissemination practices for this website: http://www.supracastore.com/.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or other information). Contact information from the order form is used to send order receipts to our customers. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.
Shipping
We use International Express Service for all international deliveries. The orders usually are dispatched within 48 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately. Free Shipping 5-7 working days to door delivery.
Returns
If there are manufacturing faults about supra shoes , we would replace/repair the products for the customer without charge.To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned unused and contain all the original packaging and labels. and after receiving the return goods, we offer a full refund unconditionally.
Exchanges
If you want to exchange a product, you should clarify the reasons. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date on the condition that they are unworn and in the original condition with all the original packaging and labels .When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer,including return postage and the handling cost of shipping
Recommendation
it is recommended that you had better use traceable shipping. If your goods lose on the road, you can trace the shipping company. For overseas orders this process sometimes can take up to 30 days. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Sensitive or personal material is handled only by qualified employees and not kept in open areas of our server. Our security policies also prohibit the transfer of personal material such as account information unless they have been encypted by approved methods.
privacy guarantee:
Our shop will protect customer information and won't give them to any third party. We do keep your information in our databases in order to audits, customer track, and bank regulations. We do occassionally e-mail customers about specials regarding purchases fitting their needs.
Correct/Update
Our online shop allows and encourages customers to update their information whenever there is a change.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us：sales@supracastore.com .
Track
For Canadian customers:
Please visit Canada Post Website ,you can track the progress of items sent using EMS service.
